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Posts published in “HVAC”

Keep ’em happy

HVAC Happy Calls

It’s Friday morning.  You grab your second cup of coffee of the day and sit down to make a “happy call” to Mrs. Jones, the elderly customer you just installed a new ductless system for.  “How’s it going with the new system?” you ask her.

“Well, actually it’s not working right.”  She tells you.  You’re surprised to hear this, so you ask her a few questions and it turns out she’s just a bit confused by the remote.  But she didn’t want to call.  She didn’t want to be a bother.  And she admits she’s a little embarrassed that she can’t see the buttons well and figure out all this newfangled technology. … Read On!

Don’t Sell Ductless

Don’t Sell Ductless!

 

I know dozens of contractors making millions of dollars selling ductless mini-split installations.

But that doesn’t mean you have to. Maybe you have enough money already. Maybe you don’t want to grow. I know plenty of guys like that too, which is perfectly fine. (And it’s better for us guys who do want to sell more ductless.)

 

A Profitable Mini-Split Installation Business Needs a System.

Ductless mini-split installation becomes very profitable when you have a system. When you systematize your ductless business from front to back, sales, marketing and installation. But we all know systemization takes time and effort, so you might as well put it off for another season.… Read On!

New Book on HVAC Marketing!

New Guide to HVAC Marketing Now Available

From author Elaina Burdick Wellstead

What if you could learn to stop marketing your HVAC business in a reactive way (meaning: with knee jerk decisions)?  And what if you could discover how to effectively promote your company in 7 simple, easy-to-follow steps?

If you’re an HVAC dealer who is tired of spending marketing dollars in all the wrong places, with poor ROI and few leads, then you’ll want to grab a cuppa joe and my new book:

Marketing Schmarketing: How to Market Your HVAC Business

Most contractors can fix a furnace with their hands tied behind their backs, but let’s face it – many of you struggle with how to properly market your companies. … Read On!

Load Calculations Matter

Load Calculations Matter

Guest Blogger: Chris Morin, Owner & Founder, HVAC Pro Blog

‘Hi, my name is______, and I don’t do Load Calculations.’

Just for the record, I have completed more than my fair share of Manual J Load calculations.  Don’t get me wrong; I have tried all of the short cuts in my 20+ years in the industry!  What I have found is that not a single short cut helps you, and will come back to haunt you, to include this one!  Never mind the fact that Manuals J, S, and D are Residential Code Requirements across the U.S. as part of the International Residential Code (IRC), International Energy Conservation Code (IECC), and International Mechanical Code(s) (IMC).… Read On!

Tricking the System Never Works

Tricking the System Never Works

Guest Blogger: Erika Feinberg, President, RevuKangaroo & Leadership Jams

Did you know there are call centers in India that specialize in writing and posting 5-Star reviews for companies right here in our community?  Could you imagine hundreds of total strangers in a different country clicking away leaving you stellar reviews?  Your third party reputation management company might be using these tactics without you even knowing it.  (No service provider is going to want to confess to it!)

Public review platforms like Yelp, Google and Facebook are catching on to the third-party reputation management specialists’ shady tactics and stripping ALL the accumulated reviews from those companies because they’re going about it the wrong way.… Read On!

Don’t Heckle Nice Ladies

Don’t Heckle Nice Ladies

Many years ago, when I was new to public speaking and teaching, I was asked to give a marketing talk at a local ACCA chapter meeting.  Back then, not everyone had come around to the idea that they needed a company website.  I was still trying to convince dealers how important it was that they could be found online.  Online reviews were a new thing too, and I explained that they needed to pay attention to their online reputation, since customers surely would.  As I made my presentation, I was heckled several times by an older HVAC dealer in the back of the room. … Read On!

People Don’t Read Positive Reviews

People Don’t Read Positive Reviews

Written by: Jeannie Steinbuch, Digital Sorceress

Eek!  An irrational customer just left you a 1-star review.  Hey, it happens to the best of us.  But now you have to get 100s of 5-star reviews to even it out, right?  Yes and No.  Bad reviews can work to your benefit, and even turn into sales, if you handle them well.

Think about how you behave and shop online.  It’s probably similar to how your future customer will act. Imagine you are looking for a house cleaning service for your home.  You google what companies are available in your local area and find three companies near your neighborhood.… Read On!

HVAC vs. The Internet

The internet is really good at making you a liar

Ah, the internet.  What a wonderous tool to help you grow your HVAC company.  What a confusing, royal pain in the rear it is. Just when you think you have a handle on how it works, it changes.  Just when you think your website is perfect, it needs an update.  Or something is no longer compatible.  Or JavaScript rolls out an update and suddenly things look wonky on your site.

Trying to predict the frequent shifts in what Google considers “best practices” is like trying to predict the stock market.  Grasping all the different platforms, functions, strategies and rankings is like hanging on to a wiggly 2-year old. … Read On!

Building an HVAC Maintenance Program: Win-Win-Win

Building an HVAC Maintenance Program: Win-Win-Win

Guest Blogger: Luke Weiden

Let’s set the record straight — Selling maintenance programs is not an overnight success.  It takes time, dedication and believing in the system!  We have been focused on it for 12 years and still aren’t done perfecting it.  We’ve tried just about everything throughout the years, and we have learned what works and what doesn’t work. No matter what anyone will tell you, it all comes down to the culture.  Everyone from the owner to the kid sweeping the shop needs to be informed about the program and how it works. … Read On!