HVAC Happy Calls
It’s Friday morning. You grab your second cup of coffee of the day and sit down to make a “happy call” to Mrs. Jones, the elderly customer you just installed a new ductless system for. “How’s it going with the new system?” you ask her.
“Well, actually it’s not working right.” She tells you. You’re surprised to hear this, so you ask her a few questions and it turns out she’s just a bit confused by the remote. But she didn’t want to call. She didn’t want to be a bother. And she admits she’s a little embarrassed that she can’t see the buttons well and figure out all this newfangled technology. … Read On!