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How to Make your HVAC Postcards More Effective

How to Make your HVAC Postcards More Effective!

Don’t let anyone tell you differently: postcards are still an effective, economical and easy way to promote your HVAC business. You just have to make sure you’re doing it professionally, and with a sound strategy and goal.

Use postcards to market to existing customers AT LEAST twice a year. Existing customers provide the best return on investment and help build referral and repeat business. It’s important to capitalize on your existing customer database.

Use postcards to introduce your company to new prospects in season. That’s when the fish are biting.

Here are some tips to make your postcard advertising more effective:

• It’s all about the design!!… Read On!

Ride Along with Your Tech, Without Ever Leaving Your Shop

Ride Along with Your Tech, without Ever Leaving Your Shop!

Guest Blogger: Andrew Chermark, President, Smart Fleet

Initially used for security purposes – to locate stolen vehicles or assets – GPS systems have evolved into an HVAC business owner’s must-have productivity tool. You’re busy. Your dispatcher is busy. Your techs are busy. We’re all looking for ways to be more efficient.

What if you could be notified when a vehicle of yours has been in idle for thirty minutes, if it’s driving when it’s not supposed to, or if it needs an oil change? Would that help you get the most out of your vehicles?Read On!

HVAC and Hairspray

HVAC and Hairspray

I thought about you, my beloved HVAC Contractors, while buying hair spray this weekend. No, seriously. Hear me out. Here’s the story:

We were in a hurry to get to an event, so my partner and I ripped our list in half at the grocery store entrance and headed off in different directions. I had written down “hairspray” on what ended up being on Marc’s half of the list. Since Marc has little experience with women’s haircare products, and little hair himself, he was a bit lost. As I zipped past him in the pasta aisle he asked, “What brand of hairspray did you want?”

Geez, I thought, I can’t remember what brand it is.… Read On!

Use your Dang Co-op, Already!

Use your Dang Co-op, Already!

It happens every year.

During the first week of December, frazzled HVAC contractors ring our office phones off the hook and tell us some version of this: “My distributor rep stopped by today and reminded me that I have umpteen thousand dollars in my co-op/accrual account and I have to use it up before year-end! I need to spend all my co-op money RIGHT NOW, or I’ll lose it!”

My staff jokingly refers to this as the December Dump. And we can all agree it’s a less than ideal situation.

Here’s why: You’re going to drop a boatload of money into your local marketplace (by sending out postcards, or emails or digital ads, etc.) right when homeowners’ mailboxes are stuffed to the gills with holiday flyers.… Read On!

Too busy to breathe? It’s the perfect time to advertise!

Too busy to breathe? It’s the perfect time to advertise!

I know, I know.  You’re busy.  You can barely keep up.  Why in the world would you do any marketing NOW?!?  Let me answer that question with a question:  Why do you get up at 4am to go fishing?  Answer:  Because that’s when they’re biting.

If this is the year you’ve decided to seriously build up your customer base, plan to advertise in season.  Why?

Because HVAC is not sexy, folks.  Homeowners don’t want to think about you – unless they’re too hot, too cold, or something is broken.  And that happens…you guessed it… in season.Read On!

Organic Social Media Reach is Dead but Still Here

Organic Social Media Reach is Dead but Still Here

Like zombies, mullets and clove cigarettes organic reach is dead, but still here.  Actually, it’s most like zombies because if you don’t pay attention to it you might get bit.

We all read the HVAC marketing articles and listen to the industry experts.  The message is “you MUST be on social media.”  Get on facebook! Tweet the things! Post the stuff!  But why spend the time? Someone a little less practical will tell you that your social media efforts will create organic reach and create leads.  But here’s the truth:  It won’t. … Read On!

HVAC and Internet Security

HVAC and Internet Security

As an HVAC business owner you’ve probably been warned about internet security. And you’ve probably thought to yourself, “Why would anyone target me?   I’m just a small business, minding my own business.” But here’s the truth – if you think you aren’t a target, you are incorrect.

It’s not just large corporations like SONY, Home Depot, JP Morgan Chase, Yahoo, Target and Equifax experiencing major data breaches. It’s happening to HVAC distributors, suppliers, manufacturers and even your favorite marketing firm! Here at EB&L, we spent the better part of the last August prying ourselves from the grip of a tenacious hacker – and I wouldn’t wish those sleepless weeks, stress and lost revenue on my worst enemy.… Read On!

Repeatable mis-steps that produce predictable bad results

Repeatable Mis-steps that Produce Predictable Bad Results

Guest Blogger: John Heilbrunn, President, FlashQuote Enterprises, LLC

Business experts have forever proclaimed how important “process” is for a truly strong and sustainable business model.  A “process” in simple terms is a series of repeatable steps that will produce predictable results.  The absence of process is often replaced by chaos.  In the contracting trade, chaos almost always turns into massive amounts of RED ink.

Here are 3 common missteps that often derail profitability from even the best-designed sales processes:

  • Delayed implementation of price increases into quoted sales prices. The HVAC industry is no stranger to price increases from every corner, all the time.

Read On!

What are Good Tracking Results?

What are Good Tracking Results?

We are often asked questions about what constitutes a good tracking result. Contractors want to know how many people should be coming to their website every month, or how many people should be calling or clicking through to their website from an email or a postcard. My answer is always the same: More than last time. (Or last month, or last year.)

Use services like Google Analytics and call tracking phone numbers to establish a baseline for all your marketing efforts –– and then continually work to improve those results. Yes, of course there are average industry results.… Read On!

HVAC Marketing’s Low Hanging Fruit

Existing Customers are the LHF!

Existing customers are the low hanging fruit, folks.  They’re the easiest people to market to, they’re the cheapest people to market to and you’ll receive the best return from marketing to them.

Roughly 80% of your business will come from existing customers.  You’ll spend the majority of your marketing dollars trying to capture that other 20%.

So why do we overlook existing customers?  Often, one of our HVAC marketing specialists will sit down to do a marketing consultation with a 2nd or 3rd generation contractor and learn that they have 20,000 or 30,000 customers in their database – and they’ve never reached out to these customers.… Read On!

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